Our field service software solutions provide instant visibility into back office data and information for managing your service organization across the entire field service chain. From dispatch and work order prioritisation to parts used and labour costs.

Our apps help you deliver information to your field technicians when they need it most, on-site with the customer. Easy to follow screens will guide your field service technicians through best practices so they can focus on customer satisfaction rather than paperwork.

Our video shows how MobileFrame helped manage the recovery following Hurricane Katrina.

The Challenge

Whatever your industry field based service technicians and employees are faced with increasingly complex tasks and customers with high service level expectations. They need the right service information on demand, real-time while in the field.

Customers expect instant and accurate responses to requests for service; they want immediate access to all relevant job information and they demand high levels of performance from their servicers.

To deliver the performance your customers expect and keep your organization on par with competitors, your field service technicians must be armed with the right information at the exact point of time needed to help turn every customer interaction into a satisfying experience for the customer and a revenue generating opportunity.

The Opportunity

Improve Customer Satisfaction. Improved service levels to customers by providing instant visibility into customer and work order histories, parts availability and delivery schedules.

Service Management. Provide instant insight for senior management to facilitate critical field service decision making processes.

Service Compliance. Increase data accuracy and ensure compliance with proper field service processes by guiding technicians through best practices.

Complete Customer Information. Full access to contact data, account information, work order history, parts pricing, promotions and payment collection while on-site with the customer.

Performance Data. Capture work performance data including service time, tasks performed, part numbers, expenses and more.

Work Confirmation. Capture digital signatures providing work confirmation.

Simplified Integration. With our innovative Integration Wizard, you can integrate with even the most complicated backend systems quickly and easily.

Top

How can we help?

Automatic planned maintenance scheduling	Defect reporting
Drill down assets from geographic locations to a specific location	Automatically produce PDF reports, bills, invoices and directly email to customer
Real time employee tracking	Turn by Turn Navigation
Task priority orders	Process multiple tasks in one visit
View customer details, shipping billing history	Change worker job assignments & routes
Add labour and parts costs to a job	View documentation and service documents
Automatically produce PDF reports, bills, invoices and directly email to customer	Utility meter inspections
Safety inspections  Inspections, i.e. street lighting, traffic lights, bridges and structures, road condition, signage	Risk assessment inspections
Fly tipping & street cleansing – FPN compliance	Abandoned Vehicles
Parking compliance	Fixed Penalty Notice

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