For customers there are three levels of support available:

• First Line Support
  
  For all MobileWorxs customers first line telephone and e-mail support is available from our Help Desk from 8.30am – 5.00pm Monday – Friday. Your query will be logged and a response given within 4 hours. Should we not be able to answer your query it will be raised to second line support. You will however be notified within 4 hours that your enquiry has been escalated and is being dealt with.
   

• Second Line Support

  For all queries that cannot be answered by our first line support helpdesk, the our on-line support database will be referred to. A response will be provided within one working day of receipt of the query.
   

• Third Line Support

  In the event that a query can not be answered by first or second line support it will be escalated to the attention of the development team. You will be notified within 24 hours of our receipt of the issue that this is the case.